Graduate Programs Coordinator

Graduate Programs Coordinator

About Eastern Washington University:

Eastern Washington University, a regional, comprehensive public university with an enrollment of over 10,000 students, is one of six state-funded four-year institutions of higher education in Washington, each governed by its own board of trustees. As the region's polytechnic, we are recognized for our distinctive approach to hands-on learning that leads to in-demand careers. EWU's 300-acre main campus is located in Cheney, a community of 12,000 residents 16 miles southwest of Washington's second largest city, Spokane. Eastern also offers programs in downtown Spokane at the innovative, energy-efficient Catalyst building, the SIERR building which is a hub for research, development and advancement of health sciences, and at Riverpoint, a campus shared with Washington State University. In addition, EWU programs can be found at select locations throughout the state, aligned with the needs of the community. Eastern contributes to the vitality of the region and the state through its wide array of bachelor's and master's degrees in over 100 fields of study, as well as applied doctorates in physical therapy and educational leadership, offering accessible pathways to career success and personal development to students of all socioeconomic and cultural backgrounds.

Eastern Washington University has been recognized for its commitment to helping undergraduate students learn, grow and succeed by https://collegesofdistinction.com/, a nationally trusted resource guide for college-bound students. The honor recognizes Eastern as a https://collegesofdistinction.com/best-colleges-of-distinction/ (CoD).

Money magazine recently named https://money.com/best-colleges/profile/eastern-washington-university/.

Tribal Land Acknowledgement
Eastern Washington University resides within the traditional homelands of the Spokane People and other tribes who are connected through their shared history of this region. This land holds their cultural DNA and it is their Ancestors who are here and bring forth the knowledge of this place—the knowledge that comes from the land.

Job Summary:

We are currently seeking skilled and team-oriented applicants for the following position: Graduate Programs Coordinator. The Graduate Programs Office (GPO ) is devoted to the mission of Eastern Washington University: to be an engine for social mobility by providing students access to high-quality graduate programs. We are a hard-working support unit driven by collaboration, systemic solutions, and student success.

The ideal candidate for this job derives meaning from supporting students and colleagues, is a good communicator, has foundational computer skills, and a willingness to learn new skills. We will train you on the rest. The Graduate Programs Coordinator is a vital member of the office, who contributes to a positive, team-oriented culture. This role requires managing a high volume of phone calls, emails, and in-person inquiries daily, ensuring a positive and professional experience for all. The successful candidate will demonstrate patience, empathy, and professionalism while addressing diverse needs and resolving concerns. The role will perform admissions, operations, and post-admissions processes for the office.

EWU is committed to supporting and promoting a diverse workforce and encourages applicants from diverse backgrounds to apply for this position.

This description identifies general requirements of typical work expectations and does not necessarily describe all duties that may evolve over time.

The salary for this position is $42,552 - $48,960. Where the hired candidate will begin within this range is dependent on education, experience, and skills. In addition to salary, the university offers a comprehensive benefits package including health insurance, life and disability insurance and retirement. In addition, EWU offers generous vacation and sick leave accruals, 13 paid holidays per year and fringe benefits, such as tuition waiver for employees and their eligible family members, discounted EWU sports tickets, full access to our campus workout facilities at a minimum fee and free transportation through STA buses. For additional information regarding insurance benefits please see our Benefits page: https://inside.ewu.edu/hr/benefits/insurance/.

Please see job duties section for a more complete list of position responsibilities.

Applications are open and accepted until recruitment is closed. Screening of applications will begin on February 18, 2025. A three-day notice will be provided prior to closure of recruitment. All materials will be held in strictest confidence; references will not be contacted until candidates have been notified.

Eastern Washington University provides an inclusive, equitable, and transformative learning experience, driving the pursuit of knowledge with affordable academic excellence.

Required Qualifications:

- High school graduation or equivalent.
- Two years of experience providing customer service.
- Proficient in Microsoft Office programs, including Excel, Word, and Outlook, and comfortable learning new software systems.
- Strong interpersonal skills, particularly when answering phones and responding to emails from students, staff, and faculty.
- Written communication and organizational skills.
- Candidate must demonstrate ability and/or experience promoting cultural competency, universal accessibility, and/or diversity.

Preferred Qualifications:

- Experience in process improvement
- AA/AS degree or equivalent

Other Skills and Abilities:

Job Duties:

OFFICE OPERATIONS

Customer Service and Communication:

- Promptly answering calls in the phone queue, responding to email and ticket inquiries, and maintaining accurate student records.
- Collaborate with team members to ensure timely and accurate responses, contributing to a student-centered and solutions-driven office culture.
- Escalate inquiries to GPO Leadership when necessary.

Processing:

- Conducting operations processes that support other functions in the Graduate Programs Office, using specific knowledge and experience, following provided procedures.
- Exercise independent judgment in interpreting federal and state policies, University policies, and departmental procedures to provide accurate information and assistance.
- Acts as a proxy for office processes and tasks as assigned.

Website and Systems Management:

- Monitor and maintain website information, ensuring it is up-to-date and accurate.
- Proxy for Course Information Management/Program Information Management Systems processing and tracking.
- Updating the Online Accelerated Orientation Canvas page when updates arise.

Percent of Time: 80

PROCESS IMPROVEMENT

- On a regular basis, maintain all Graduate Programs Office procedures through the office's change management process.
- Research and suggest possible process improvements for graduate programs office procedures.
- Initiate and assist with implementation of process changes developed collaboratively with staff or initiated by the Director of the Graduate Programs Office.

Percent of Time: 10

GENERAL DUTIES:

- Under the direction of Grad Office leadership, support other areas of the Graduate Programs Office by completing other duties as assigned.
- Take an active role in problem-solving with the team.
- Participate in professional development activities or provided training.

Percent of Time: 10

Conditions of Employment:

This position, during the course of university employment will be involved in the receipt of, or accountability for, university funds or other items of value; as well as the unsupervised access with the developmentally disabled, vulnerable adults or children under the age of 16. The offer of employment is contingent upon successful completion and passing of a background check prior to beginning employment.

All new employees must comply with https://inside.ewu.edu/policies/knowledge-base/ewu-602-02-immunizations/ and provide proof of immunity or vaccination to MMR before beginning work at EWU . https://in.ewu.edu/hr/wp-content/uploads/sites/40/2020/04/HR_MMRWaiver_Draft01-16-20.pdf for the immunization requirements are available for medical or sincerely held religious beliefs.
This position is covered by the Washington Federation of State Employees' Collective Bargaining Agreement:https://in.ewu.edu/hr/wp-content/uploads/sites/40/2021/07/WFSE-EWU-CBA-Barg.-Units-1-and-2-2021-2023-FINAL.pdf
All new faculty and staff are required to complete DEI /Title IX/Hazing Training for employees. This should be completed as soon as possible, but no later than the first few weeks of your hire. You can access the online training https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fapp.getinclusive.com%2Fdashboard&data=05%7C02%7Cmbrown163%40ewu.edu%7C61918bd731b94ba6016f08dca5db7c13%7Ccbb8585a58be4c67a9e8aa46ea967bb1%7C0%7C0%7C638567609309213283%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=3dleaZvxW3%2BKuVV4YcRdwv6mdal2MyehUu0JCqrpC3I%3D&reserved=0 or complete the training in person or via Zoom. In person and Zoom training opportunities will be posted on InsideEWU and are listed on Human Resources' site https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Finside.ewu.edu%2Fhr%2Ftraining-resources%2F&data=05%7C02%7Cmbrown163%40ewu.edu%7C61918bd731b94ba6016f08dca5db7c13%7Ccbb8585a58be4c67a9e8aa46ea967bb1%7C0%7C0%7C638567609309231054%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=WQimUO66ADVDfmf5C2Myu2Sf0ahx%2BEvvxtYQjmoSfqQ%3D&reserved=0.
Note: Interviews might be conducted via Zoom (camera must be enabled). If so, candidates must be able to demonstrate competence using Zoom and other technologies.

Salary Information: The salary for this position is $42,552 - $48,960. Where the hired candidate will begin within this range is dependent on education, experience, and skills.

Posting Date: 02/06/2025

Open Until Further Notice: Yes

Screening to Begin: 02/18/2025

Special Instructions to Applicants:

Submit your application materials through our online applications portal provided below. If you are unable to submit through the applicant portal, please contact Human Resources Services at (509) 359-2381.

To apply, visit https://apptrkr.com/5987174

EWU does not discriminate in its programs and activities on the basis of race, color, creed, religion, national origin, citizenship or immigration status, sex, pregnancy, sexual orientation, gender identity/expression, genetic information, age, marital status, families with children, protected veteran or military status, HIV or hepatitis C, status as a mother breastfeeding her child, or the presence of any sensory, mental, or physical disability or the use of a trained guide dog or service animal by a person with a disability, as provided for and to the extent required by state and federal laws.