Customer Service Representative

When working at Vera Water and Power, you have the opportunity to be part of a community-owned utility. We serve approximately 25,000 residents within the Spokane Valley. Our job as a publicly owned, not-for-profit utility is to deliver safe, reliable electricity and water at the lowest price possible while responsibly managing our resources, our employees, and our environment.
Being a part of our team means comparable salaries and an exemplary benefits package.
We are committed to providing a beneficial work-life balance and empowering our people to make the community better through professional development and ensuring our staff is well equipped to do the job at hand.
Every teammate is encouraged to use their voice for the betterment of our customer's needs.
Standard operating hours are Monday-Friday, with shifts falling between 7:30 am and 5:00 pm.
The Customer Service Representative position is a two-person team that works together to ensure that the job is executed at the highest level of service for our customers. This position requires committed team members who are comfortable with both repetitive daily tasks and adjusting to fluctuating needs as they arise while utilizing all communication skills.
Come join us as we continue to grow and maintain our reputation as one of the top public utilities in the region.
Requirements
High School diploma or valid G.E.D.
Some post high school education such as some college or technical school or comparable on-the-job work experience.
Excellent communication skills, people oriented.
Manage multiple phone lines.
Use arithmetic to keep records.
Lifting and occasionally carrying objects of 16 lbs. such as small tools, equipment, computer components, and paper.
Seeing, hearing, speaking.
Climbing, balancing, reaching, handling, keying.
Primary Job Functions:
Serves as initial contact to customers.
Process payments from customers at the front counter.
Answer customer questions on billing, credit or closings.
Sort and distribute mail, processing return mail.
Answer incoming phone calls.
Monitor and facilitate call center messages.
Process payments from various sources and input into computer system.
Assist Front Office Team as needed in the billing, closings and credit functions.
What We Offer:
Comprehensive health insurance plans
Defined benefit plan with Washington State Public Employees Retirement System
457 plan
VEBA plan
Continuing education
Drug-free workplace
Salary range $37,740 - $44,370 annually, DOE
Benefits
Comprehensive health insurance plans
Defined benefit plan with Washington State Public Employees Retirement System
457 plan
VEBA plan
Continuing education
Drug-free workplace
Salary range $37,740 - $44,370 annually, DOE