Sales Coordinator

At The Spokesman-Review, we're not just a newspaper; we're a cornerstone of trust and unity in the Inland Northwest. As a cherished family-owned institution, we pride ourselves on delivering reliable news while fostering a supportive team environment. Every day, our dedicated staff works together to serve our community with integrity and care. We recognize the importance of our employees' well-being and are committed to upholding our role as a beacon of strength and connection for the region.
Position: Sales Coordinator
Status: Full-time, 40 hours/week
Salary: $18.50/hr. + MBO bonuses per mgmt. discretion
Hours: 8:30 am - 5:30 pm
Location: Spokane, WA - On-site (SR building)
About this role: As the Sales Coordinator, you're the orchestrator of success, ensuring seamless order fulfillment for our Sales Executives and delivering top-notch service to our valued advertising clients. Your primary mission? To be the mastermind behind every successful transaction, streamlining processes, and empowering our sales team. You'll also be at the forefront of service-selling, providing inbound customers with cutting-edge advertising options and pricing details.

What you'll do:
- Coordinate the order fulfillment process by processing ads, ad materials, and account information under deadlines, rates, standards, and policies into the order-entry system (ATOL).
- Work with sales executives and other staff to provide tearsheets and proofs, resolve billing discrepancies, memo bills, and other information as needed.
- Work towards cross-functionality in the order entry process for Display, Digital, Classified, and Preprints.
- Accurately set up or update new and current advertiser account information in the billing system including SIC code, rates, and billing information.
- Work with the account executives to identify and provide marketing and sales information such as Media Kits, Market Research, Company Standards & policies, Rate Information, and Special Sales Promotions and Projects to produce advertising revenue for the department and company.
- Maintain positive and productive relationships with our customers.
- Exercise cooperative behavior within team, department, and company.
- Assist the customer service team as needed in answering incoming calls and requests for information.
- Other duties as assigned.
What you'll contribute to our team:
- High school diploma or general education degree (GED); or
- Six months to one-year related experience; or equivalent combination of education and experience
- Intermediate to advanced level using Microsoft Access, Excel, and Microsoft Word. Entry to intermediate level using Outlook.
- Ability to work under deadline pressures.
- Ability to function in a cross-functional, self-directed team environment.
- Excellent organizational skills
- Ability to handle multiple tasks.
- Ability to provide in-field customer support required.
- Ability to communicate effectively over the telephone.
What we offer: We are a family owned and operated multi-business organization with a heart for the community we serve and our employees. We set you up for success by providing the necessary tools and training needed to succeed in your position! We provide:
- A friendly, supportive, and professional team atmosphere.
- Competitive wages and benefits including Medical, Dental, Vision, 401K matching, Employee Assistance Programs, and so much more!
- We believe work/life balance is key to continued success, we offer Vacation days, Sick Time, Paid Holidays, and Floating Holidays!
For detailed information regarding benefits, vacation, sick, and holiday time, please copy and paste the following link into your browser: https://heyzine.com/flip-book/baag-jobs
What Next? Create your candidate profile at https://careers.cowlesco.com, complete all required fields, and upload any supporting documents such as a resume, cover letter, references, and examples of work! At the end of your profile creation, simply pick the position(s) you would like to apply for and press "submit." It's that easy!
If you already have a company profile, log in and update your information where necessary, and apply to the open requisition.
If you need assistance with creating or logging into your candidate profile, please email careers@cowlesco.com and an HR representative will respond as quickly as possible.